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Guiding Principles |
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- All homeless persons have the right to shelter service regardless of political or religious beliefs. ethno-cultural background, (dis)ability, gender identity and/or sexual orientation.
- The shelter will provide an atmosphere of dignity and respect for all shelter residents, and provide services in a non-judgmental manner.
- The shelter will be sensitive to the ethno-specific and linguistic needs of residents. Staff will work to ensure residents have access to culturally appropriate interpreter services where available.
- Gender identity is self-defined. Sometimes this may not correspond with a person’s physical appearance. Service providers need to accept gender identity as defined by the individual rather than by the perception of staff and/or other residents.
- Shelter staff often have access to detailed and highly sensitive personal information about residents. Protecting the privacy and confidentiality of shelter residents and their personal information is of the utmost importance.
- All people staying in the shelter will have access to safe, nutritious and culturally appropriate food.
- The health and safety of residents, volunteers and staff is of the highest importance in the shelter. Training, policies, procedures and regular maintenance are intended to encourage, improve and maintain the health and safety of all people residing and working in the shelter.
- The shelter will ensure that
the youth will be provided with supports and activities to
ensure that the school-related, recreation and treatment needs
of resident youth are met on site or through referral to
community-based services.
